88bet Privacy Policy

1 Introduction and Scope

88bet is an online entertainment and betting platform serving users in Bangladesh. This Privacy Policy ("Policy") applies to all users of the 88bet website and its related services. When you register on our platform, log in, or use any of our services, you are considered to have agreed to the terms of this Policy.

The purpose of this Policy is to clearly inform you of 88bet's responsibilities regarding your personal information, the circumstances in which that information is used, and the degree of control you have over your own data. 88bet believes that user privacy is a fundamental right, and every step taken here reflects that.

This Policy forms an integral part of our Terms and Conditions. The Terms and Conditions set out the full rules governing use of the platform in detail. Reading both documents together will give you a complete understanding of your rights and responsibilities.

2 Types of Information Collected

88bet may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number (for identity verification)
• Current address
• Mobile number and email address

2.2 Account and Financial Information

• Username and password (stored in encrypted form)
• Transaction history — deposits, withdrawals, and betting activity
• Payment details provided via bKash, Nagad, Rocket, or bank transfer
• Account balance and bonus history

2.3 Technical Information

• IP address and device type
• Browser version and operating system
• Login time, session duration, and activity logs
• Cookie and session data (details in section 7)

2.4 Communication Information

• Messages sent to customer support via live chat or email
• Information provided when submitting a complaint or feedback

3 How Information Is Collected

88bet collects information in the following ways:

• Registration and verification process: Information you provide directly when creating an account.
• Transaction processing: Information received from the payment gateway when processing a deposit or withdrawal request.
• Automatic collection: Your site usage patterns are monitored through cookies, web beacons, and log files.
• Third-party sources: Information received from identity verification services or fraud prevention systems.
• Support communications: Information exchanged when you report an issue via live chat or email.

4 Purpose of Using Information

Collected information is used only for specific, legitimate, and defined purposes. 88bet uses information for the following:

4.1 Service Operation

Information is essential for creating accounts, verifying identity, processing deposits and withdrawals, and carrying out betting activity. Without it, the platform's core functions cannot operate.

4.2 Security and Fraud Prevention

Information is analysed to detect multiple accounts, identify suspicious transactions, and block unauthorised access. 88bet uses SSL encryption to keep all data transfers secure.

4.3 Customer Support

Previous communication records are used to resolve account issues, answer questions, and improve services. Our 24/7 live chat and email support team provides assistance in Bengali.

4.4 Legal Obligations

Information may be used to maintain records in compliance with applicable laws and to share necessary information with authorities.

4.5 Service Improvement

Information is used to analyse the user experience and plan improvements to the platform's performance, as well as the addition of new games and features.

5 Data Storage and Security

88bet follows industry-standard technical and organisational measures to keep your information secure. These include:

• SSL/TLS encryption for all data transfers
• Passwords and sensitive data stored in hashed and encrypted form
• Firewalls and access controls to prevent unauthorised access to servers and databases
• Regular security audits and vulnerability testing
• Data access restricted to authorised personnel only

Information is retained for as long as your account is active or as required to meet legal obligations related to the service. Even after an account is closed, financial transaction records may be kept for a defined period in accordance with applicable law.

6 Sharing Information with Third Parties

88bet does not sell your information for commercial purposes. However, information may be shared with specific third parties in the following circumstances:

6.1 Payment Processors

Transaction information necessary to complete a deposit or withdrawal via bKash, Nagad, Rocket, or bank transfer is shared with the relevant payment service provider. This information is used solely to complete the transaction.

6.2 Identity Verification Services

Necessary information may be shared with a third-party identity verification provider for account verification purposes. These organisations operate under their own privacy policies.

6.3 Legal Reasons

Information may need to be disclosed pursuant to a court order, a lawful request from a law enforcement authority, or the requirements of applicable law. In such cases, 88bet provides only the minimum amount of information legally required.

6.4 Game Studios and Technology Partners

Technical data may be shared to keep the software of game studios such as Pragmatic Play, PG Soft, Evolution, JILI, and others running. This never includes your identity or financial information.

7 Cookies and Tracking Technologies

The 88bet website uses cookies and similar technologies. Cookies are small text files stored on your device that help identify you on subsequent visits.

7.1 Essential Cookies

These cookies are necessary to keep login sessions active, maintain security tokens, and remember language preferences. Without them, the site does not function properly.

7.2 Functional Cookies

These cookies are used to remember your preferences and settings, such as your preferred game category or display settings.

7.3 Analytics Cookies

User behaviour is analysed to understand which parts of the site are used most and where there is room for improvement. This information is processed in aggregate form, not at an individual level.

You can control or delete cookies from your browser settings. However, disabling essential cookies will prevent some features of the site from working.

8 User Rights

88bet ensures the following rights for its users:

• Access: You can find out what information 88bet holds about you and request a copy of that information.
• Right to correction: If any of your information is inaccurate, you can request that it be corrected.
• Request for deletion: Where there is no legal obligation to retain it, you can request that your information be deleted after your account is closed.
• Objection to processing: In certain circumstances, you can object to the use of your information.
• Data portability: You can request to receive your information in a structured format.

To exercise these rights, contact customer support. To learn more about responsible gaming, read our Responsible Gaming Guidelines, which describe how to set account limits and self-exclude.

9 Children's Privacy

88bet strictly prohibits anyone under 21 from using the platform. We do not knowingly collect information from any minor. If a person registers using a false age and this is later detected, the account will be closed immediately and any collected information will be deleted.

If a parent or guardian suspects their child is using our platform, they are requested to contact the support team without delay.

10 Changes to This Policy

88bet may update this Privacy Policy from time to time. For significant changes, a notification will be sent to the registered email address or a clear notice will be displayed on the platform. Continued use of the platform after a change is made will be considered as your acceptance of the updated policy.

If you do not agree with the updated policy, you can contact the support team to close your account. For more information about 88bet, visit our About Us page.

11 Contact

If you have any questions, concerns, or data-related requests regarding this Privacy Policy, please contact our support team:

• Live Chat: Bengali-language support available 24/7 directly via live chat
• Email: [email protected]

Our support team provides assistance in both Bengali and English, seven days a week, 24 hours a day. For common queries, you will find answers to many questions on our Frequently Asked Questions (FAQ) page.