FAQ
88bet — Answers to All Questions About Accounts, Bonuses and Withdrawals
On this page you will find direct answers to the most frequently asked questions about opening an account, passwords, deposits and withdrawals, bonus terms, identity verification and responsible gaming at 88bet. Every answer has been written with Bangladeshi players using bKash, Nagad and Rocket in mind.
Login and Registration
Account Questions
Go to the 88bet Login page and click the "Forgot your password?" link. Enter your registered mobile number or email and an OTP will be sent to you. Verify the OTP and set a new password. The whole process takes just a few minutes. If the password reset does not work, contact 88bet support.
Usernames must be between 6 and 18 characters and can only contain English letters, numbers and underscores. Passwords should be at least 8 characters long — using at least one uppercase letter, one lowercase letter and one number keeps your account more secure. Avoid sharing your login details with anyone.
First, clear your browser cache and cookies and try again. Make sure Caps Lock is off. Entering the wrong password several times may temporarily lock your account — wait a while or reset your password. If the problem continues, let the 88bet live chat team know; they provide support in Bengali.
Yes, you can log in to your 88bet account from any device. When logging in from a new device for the first time, you may need to verify your identity with an OTP. You can also log in through the Android and iOS apps, which are available through official channels. The same account can be used on multiple devices, though it is best to avoid running two sessions at the same time.
When registering, you will need to provide a valid mobile number, email address and your real name. The name must match the name on your bKash or Nagad account, otherwise withdrawals may be blocked later. You must be at least 21 years old to register. Each person can only open one account.
Payments and Transactions
Withdrawal Questions
Once a withdrawal request is approved at 88bet, funds are typically sent to bKash, Nagad or Rocket within 30 minutes to 3 hours. The same timeframe applies to bank transfers. During peak hours or while a verification process is ongoing, it may take a little longer.
No. Under 88bet's rules, withdrawals can only be made to a bKash, Nagad, Rocket or bank account registered in the player's own name. Payments to third-party wallets are not made. This rule exists for financial security and to confirm account ownership.
To withdraw bonus funds, you must first meet the wagering requirement. For the 88bet welcome bonus, you need to wager 25 times the bonus amount. Example: if you receive a ৳1,200 bonus on a ৳1,000 deposit, you must place a total of ৳1,200 × 25 = ৳30,000 in bets. Once the requirement is met, the winnings can be withdrawn in the usual way.
Pending means the request is being processed. If it stays pending for more than 3 hours, let the 88bet live chat team know. In some cases, payment is held if account verification has not been completed or wagering requirements are still outstanding. The support team will quickly explain the reason and take the necessary steps.
KYC and Identity Confirmation
Account Verification
88bet may request verification before a large withdrawal for the first time, or if unusual activity is detected on your account. In some cases it may be requested right after registration. Submitting your documents on time speeds up the process and avoids delays with withdrawals.
Yes, this is mandatory. The name given on your 88bet account must exactly match the name on your bKash, Nagad, Rocket or bank account. If the names do not match, your withdrawal request may be cancelled. It is important to provide the correct name at registration — if you need to change it later, you will need to contact support.
Verification is primarily for the player's protection. It ensures that no one can withdraw funds using someone else's account. It is also used to prevent anyone under 21 from participating and to stop people from opening multiple accounts.
88bet uses SSL encryption to keep all information secure. Any ID or documents submitted are used solely for verification purposes and are not shared with third parties. For more details, read 88bet's privacy policy.
Verification may be declined if documents are unclear or there are discrepancies in the information. In that case, 88bet support will let you know the reason. Resubmitting clear images with the correct documents usually resolves the issue. If you have any questions, speak to the live chat team in Bengali.
Promotions and Offers
Bonus Terms
At 88bet, most slot games count in full towards the wagering requirement. Live casino games such as baccarat or roulette typically count partially or at a lower percentage. Before claiming a bonus, check the contribution rate for specific games in 88bet's terms and conditions. 88bet slot games generally count in full.
When you open a new account and make your first deposit with the bonus option active, 88bet automatically adds a 120% bonus. Example: deposit ৳1,000 and you receive a ৳1,200 bonus, giving you a balance of ৳2,200. The maximum bonus is ৳10,000. Read the terms and conditions carefully before claiming a bonus.
No, each player can only receive the welcome bonus once — on their first deposit. Attempting to claim this bonus twice by opening a new account may result in both accounts being closed. Each person can only have one account at 88bet.
A bonus can be cancelled while it is active, but in that case the bonus funds and any winnings earned from the bonus will be forfeited. Only the original deposit balance will remain (if any is left at that point). Contact 88bet support to cancel a bonus.
88bet bonuses are valid for a set period. If the wagering requirement is not met within the allotted time, the bonus expires. The validity period for each bonus is clearly stated when it is claimed. Read the bonus terms and conditions for specific details.
Responsible Gaming Guidelines
Limits and Controls
The minimum deposit at 88bet is ৳500, and this applies to all payment methods — bKash, Nagad, Rocket and bank transfer. The minimum withdrawal is ৳800. You can start with this amount in any section, whether cricket betting or slots.
88bet offers cooling-off and self-exclusion options. A cooling-off period temporarily pauses your account for a set number of days. For a longer break, you can choose self-exclusion. To use these options, contact 88bet support. For more information, visit the responsible gaming page.
All casino and betting activity at 88bet is strictly for players aged 21 and over. Age is confirmed at registration and proof of age may be requested during verification. Participation by anyone under age is completely prohibited and suspected accounts are investigated.
If you feel you are losing control of your gambling, contact 88bet support first — they can help set limits on your account or activate self-exclusion. Talk to a family member or someone you trust as well. For more information on responsible behaviour, read the responsible gaming guidelines.
Yes, 88bet allows players to set their own weekly or monthly deposit limits. Once set, the limit takes effect immediately. Increasing a limit requires a waiting period, but it can be reduced at any time. Contact support to set a limit.
Get in Touch
Still have questions? The Support Team is always ready
If you cannot find the answer to your question on this FAQ page, the 88bet support team will help. The team provides service in Bengali and English, seven days a week, 24 hours a day. Ask about cricket betting during the BPL season, slot bonus terms, verification — anything you need.
To learn about the 88bet VIP programme, see the 88bet VIP benefits details, which covers weekly cashback across five tiers from Bronze to Diamond.
Live Chat — 24/7 in Bengali